Software Support & Update Fees
When Auto Workshop Manager was initially released we provided free support and updates to all customers. Whilst this proved to be popular unfortunately it was unsustainable.
In 2013 we introduced a charge for software maintenance which encompasses support and updates to be chargeable @ £50 per year. This equates to less than £1 per week, we feel this represents excellent value for a business to ensure they have support for a program that is essential in the smooth running of their business.
The first year of software updates & support is included free as part of your initial purchase cost, subsequent years are then chargeable from the 1st anniversary of initial purchase date.
If customers do not wish to participate in software maintenance, we respect that choice and Auto Workshop Manager will continue to work. However, you may over time lose access to certain services which require maintenance/updates to provide continuity of service.
If you require telephone / remote support please contact us on 01761 432123 and a support tech will get you up and running. If your software maintenance has lapsed you will need to bring your account up to date before you can utilise support services.